Shipping and Returns
Order Processing, Delivery and Shipping Charges ( U.S. Orders)
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays.
Orders placed on Saturday, Sunday and major holidays will be processed on the following business day.
Shipping charges start at $6.50 and increase with the value of your order. The order value is the subtotal (merchandise total) of your order and does not include tax.
All orders will be shipped via UPS, FedEx, or USPS Priority Mail.
|
Standard |
Overnight |
Order Processing |
2-3 business days |
Same Day* |
Arrives Within |
7-10 business days |
1-2 business days |
$0.00 - $25.00 |
$6.50 |
$25.00 |
$25.01 - $50.00 |
$7.50 |
$28.50 |
$50.01 - $75.00 |
FREE |
$30.00 |
$75.01 - $100.00 |
FREE |
$31.50 |
Over $100 |
FREE |
$33.00 |
* Overnight orders will be processed the same day the order is placed if your order is received by 3:00 pm EST. Orders received after 3:00 pm EST will be processed on the next business day.
Shipping Charges (Canadian Orders)
All Canadian orders are shipped via Standard Shipping for a flat rate of $25.00 (USD), regardless of order total. Please call 1-866-573-3074 with any questions.
Shipments to International Addresses
All International orders are shipped for a flat rate of $35.00 (USD), regardless of order total. Please call 1-866-573-3074 with any questions.
Returns & Satisfaction Guarantee
We want you to be 100% satisfied with your purchase
Our return philosophy is simple: we want you to be 100% satisfied with our products. And, if you're not satisfied, the return shipping is on us. Just follow the easy instructions below and the return shipping is free.
How to return a product
We will gladly accept returns for any Dr. Martello product purchase upon receiving your items within 60 days of the purchase date. To make a return, please print our return form. Follow the easy instructions & you're done!
